Industries we serve
Outsourcing built around your industry
Every industry has its own customers, systems and rules. SkyOs BPO builds dedicated teams in Mohali, India, that learn your processes, terminology and compliance needs, so your customers get support that sounds like it came from inside your business.
- ISO 27001:2022Information security
- ISO 9001:2015Quality management
- UK ICO registeredRef. ZB882728
- GDPR compliantUK & EU privacy laws
- coverage across every time zone
- 24/7
- business days from call to go-live
- 10–15
- typical saving vs an in-house team
- 40–60%
- agents, scaled without new contracts
- 5–50+
Healthcare
Healthcare BPO and medical billing outsourcing
Clinics, practices, billing companies and insurers outsource revenue-cycle and patient-support work to us so their staff can focus on care. Teams are trained on payer rules, medical terminology and privacy handling before they touch a live account.
HIPAA-aligned processes with BAAs, ISO 27001:2022 controls and role-based data access.
Related services
What we handle for Healthcare clients
- Medical billing and claims submission
- Medical coding
- Denial management and claim follow-up
- Insurance eligibility verification
- Patient scheduling and appointment reminders
- Patient helpline and billing enquiries
E-commerce & retail
E-commerce and retail customer support outsourcing
Online stores and retailers use us to keep response times low through sales peaks, returns season and overnight hours, without hiring and training seasonal staff every year.
GDPR and CCPA-aligned processes, with role-based access to order and customer data.
Related services
What we handle for E-commerce & retail clients
- Order status, delivery and returns support
- Live chat, email, WhatsApp and social messages
- Product listing and catalog data entry
- Order processing and refunds
- Review and user-content moderation
- Win-back and retention campaigns
SaaS & technology
Technical support outsourcing for SaaS and technology companies
Software and technology companies hand us tiered help desk and onboarding work so their engineers stop answering tickets. Agents work inside your Zendesk, Freshdesk, Salesforce or ServiceNow and follow your escalation paths.
ISO 27001:2022 controls, least-privilege access to your tools and signed NDAs for every agent.
Related services
What we handle for SaaS & technology clients
- L1, L2 and L3 technical support
- New-customer onboarding and how-to help
- Bug reproduction, triage and escalation
- Account, licence and billing questions
- Knowledge-base and macro upkeep
- Renewal, upsell and cross-sell calls
Finance & insurance
Finance, accounting and insurance back-office outsourcing
Accounting firms, lenders, fintechs and insurers outsource high-volume, rules-based work that needs accuracy and an audit trail, from month-end close to policy administration.
ISO 27001:2022 and ISO 9001:2015 certified, with role-based access and signed NDAs.
Related services
What we handle for Finance & insurance clients
- Bookkeeping and account reconciliation
- Accounts payable and receivable
- Payroll processing and tax compliance
- Policy administration and claims data entry
- KYC and document processing
- Customer service for account and policy queries
Real estate
Real estate outsourcing: lead qualification and listing support
Agencies, brokers and property managers use our teams to answer every enquiry quickly, qualify leads before an agent calls back, and keep listings and CRMs up to date.
UK ICO registered, with UK GDPR-aligned handling of tenant and buyer data.
Related services
What we handle for Real estate clients
- Inbound enquiry handling and lead qualification
- Booking property viewings and callbacks
- Listing creation and updates
- CRM data entry and clean-up
- Tenant and landlord enquiries
- Lease and document processing
Telecom
Telecom call center and customer support outsourcing
Telecom providers and resellers rely on us for high-volume voice and chat support, from activations and billing questions to first-line troubleshooting and retention offers.
Weekly QA scores, ISO 27001:2022 controls and GDPR-aligned processes.
Related services
What we handle for Telecom clients
- Activations, porting and onboarding
- Billing and plan enquiries
- First-line technical troubleshooting
- Retention and win-back calls
- Outbound sales and upgrades
- Complaint handling and escalation
Travel & hospitality
Travel and hospitality support, 24/7 across time zones
Travel companies, hotels and booking platforms need someone to answer at 3am in every market. Our rotating shifts cover the US, UK, Canada and Australia around the clock.
GDPR-aligned processing of traveller data, with role-based access and signed NDAs.
Related services
What we handle for Travel & hospitality clients
- Reservations, changes and cancellations
- 24/7 guest and traveller support
- Chat, email, phone and WhatsApp handling
- Refunds, complaints and disruption support
- Loyalty programme enquiries
- Booking data entry and reconciliation
Education
Education and edtech outsourcing: admissions and student support
Universities, colleges, training providers and edtech platforms use our teams to answer prospective students fast, process applications and support learners on their platforms.
GDPR-aligned handling of student records, with role-based access and signed NDAs.
Related services
What we handle for Education clients
- Admissions and course enquiries
- Application and enrolment processing
- Student helpdesk and LMS technical support
- Fee and payment queries
- Outreach and enrolment campaigns
- Records and document indexing
Professional services
Back-office outsourcing for professional services firms
Law firms, consultancies, agencies and accountants outsource admin and back-office work so fee-earners spend their time on clients, not paperwork.
ISO 27001:2022 controls, signed confidentiality agreements and UK ICO registration.
Related services
What we handle for Professional services clients
- Scheduling and diary management
- Client intake calls and enquiry handling
- Document processing and indexing
- Data entry and CRM updates
- Bookkeeping and invoicing support
- HR administration
Why SkyOs BPO
Industry knowledge, without enterprise contracts
Trained on your industry before go-live
Agents learn your terminology, systems and compliance rules during the 10–15 day onboarding, not on your customers.
Compliance built in
ISO 27001:2022 and ISO 9001:2015 certified, UK ICO registered, with signed NDAs and role-based access for every agent.
Covered in every time zone
Rotating shifts from Mohali cover US, UK, Canadian and Australian business hours, plus overnight.
Do you only work with the industries listed?
No. These are the sectors we serve most, but our customer support, technical support and back-office teams adapt to any business with clear processes. Tell us about yours on a free call.
How do agents learn our industry?
During onboarding we map your processes, build a knowledge base and train agents on your product, terminology, tools and compliance rules before they handle live work. Most teams go live in 10–15 business days.
Can you handle regulated data such as health or financial records?
Yes. We are ISO 27001:2022 certified and UK ICO registered. Access is role-based, agents sign confidentiality agreements, and healthcare work follows HIPAA-aligned processes with BAAs.
Can we start with a pilot in one process?
Yes. Many clients start with a 60–90 day pilot on one process, then expand once the results are proven.
Get started
Ready to build your outsourced team?
Book a free call. Within one business day you get a written scope, timeline and price for your team.