Simple monthly pricing for dedicated teams in Mohali, India, serving businesses worldwide. Every proposal includes a written price and SLA terms before you sign, with one simple US dollar rate for clients in every country outside India.
Starting at
Tell us about your expected volumes, channels, coverage hours and tools. We’ll discuss your needs and answer your questions—there’s no obligation.
You receive the scope, SLAs and an itemised monthly price in writing before you commit to anything.
Start with a 60-90 day pilot on one process, or launch your dedicated team straight away.
All three include a named account manager, training and weekly QA reporting.
Prove the results first
Best for: Teams new to outsourcing who want to test one process before committing.
Most predictable cost
Best for: Businesses with steady volume that want agents who work only on their account.
Pay for the hours you use
Best for: Overflow, after-hours cover, weekends or seasonal peaks.
| Feature | Pilot project | Dedicated team | Part-time & hourly |
|---|---|---|---|
| Price | Quoted per process | Starting at $8 / agent hour | Quoted per hour |
| Best for | Testing one process | Steady, ongoing volume | Peaks and off-hours |
| Commitment | 60-90 days | Monthly, no lock-in | Monthly, no lock-in |
| Billing | Fixed project price | Per agent per month | Per hour used |
| Agents dedicated to your account | Included | Included | Shared or part-time |
| Named account manager | Included | Included | Included |
| Recruitment & product training | Included | Included | Included |
| Weekly QA scores & dashboards | Included | Included | Included |
| Works in your tools | Included | Included | Included |
| 24/7 coverage available | Included | Included | Included |
| Scale up or down any month | After pilot | Included | Included |
The salary is only part of what an in-house agent costs. Here is what you stop paying for separately.
| Cost | In-house team | SkyOs BPO |
|---|---|---|
| Salaries, employer taxes & benefits | You pay, every month | Included in the monthly price |
| Recruitment & hiring | Agency fees, ads and interview time | Included |
| Training & onboarding | Weeks of your team's time | Included before go-live |
| Office space, desks & equipment | Rent, hardware and utilities | Included (Mohali delivery centre) |
| Team management & QA | Supervisors and QA staff to hire | Named account manager + weekly QA |
| Data security & compliance | Your own ISO controls and audits | ISO 27001:2022 certified, ICO registered |
| Night, weekend & 24/7 cover | Extra shifts, overtime and premiums | Rotating shifts from India's time zone |
| Scaling up or down | Hire or make redundancies | Change team size month to month |
Compare your in-house cost with a dedicated SkyOs BPO team.
Estimate based on our starting rate of $8 per agent hour, 48 hours a week. Final rates can be higher depending on scope. Your written quote depends on service, channels, hours and languages.
Get my exact priceWe source, screen and hire agents for your account.
Product, brand voice and market-specific cultural training before go-live.
A named account manager for onboarding, reporting and escalations.
Weekly QA scores, call and ticket reviews, and dashboards.
Workstations, connectivity and IT support in our ISO 27001-certified Mohali centre.
Signed NDAs, role-based access and UK ICO-registered data handling.
Ask us how we support your local data protection requirements.
Every team is priced for your work. These are the main things we look at.
Data entry or email support costs less than L2/L3 technical support or medical billing.
Voice usually costs more per hour than chat, email or social messaging.
Overnight, weekend and 24/7 rotas need more agents than a single daytime shift.
Larger, steadier teams lower the cost per agent and per contact.
Specialist skills or additional languages can add a premium.
Custom integrations or extra compliance requirements (e.g. HIPAA) can affect the setup.
Setup fees, separate QA charges and penalties for scaling down are common in outsourcing contracts. With us, everything below is included and written into your proposal.
Recruitment, training, account management, weekly QA reporting, workstations and IT.
An itemised price and SLA terms in every proposal, before you sign.
Grow or reduce your team month to month, with no long-term lock-in.
Start with a 60-90 day pilot on one process, judged on real QA scores.
Weekly QA scores and performance dashboards with every engagement.
A single point of contact for onboarding, reporting and escalations.
Dedicated agents start at $8 per agent hour, billed monthly in US dollars, for clients in every country. Businesses in India pay a domestic rate starting at INR 39,999 per agent per month, excl. GST. Each dedicated agent works 8-9 hours a day, 5 days a week. This is a starting rate, not a fixed price. The final price depends on the service, channels, coverage hours, languages and team size. You get a written quote with SLA terms within one business day of your discovery call.
Recruitment, training, a named account manager, weekly QA scores and dashboards, workstations and IT, and ISO 27001-controlled infrastructure. Your proposal lists everything in writing before you sign.
Both. Dedicated teams are billed per agent per month, which gives the most predictable cost. Part-time, overflow and after-hours cover can be billed per hour.
You can start with 5 agents, or a pilot on one process, and there is no long-term lock-in. Teams can scale up or down month to month.
Yes. Many clients start with a 60-90 day pilot on one process, then expand once the results are proven.
Round-the-clock cover needs agents on rotating shifts, so it is priced on the number of agents in your rota. Because India's time zone (UTC+5:30) covers US nights, the full UK and European working day and the afternoon and evening in Australia and New Zealand, many clients get out-of-hours cover without paying night-shift premiums at home.
Yes. We are built for startups and SMEs: start with a pilot on one process or a small team of 5 agents, and grow when you're ready.
Most clients save 40-60% compared with an in-house team once salaries, benefits, recruitment, training, office space and management are included. Use the savings calculator on this page for an estimate.
Get started
Book a free call. Within one business day you get a written scope, timeline and price for your team.